Online Assistance

We are here to ensure your journey of buying wedding dress online goes as smooth as it could possibly be. You find most answers on our website and of course we are more than happy to hear from you for any concerns. No questions are too big or too small. 

 Here is how to reach us:

Meet us

  • Schedule a virtual appointment
  • A link will send to your email to confirm.
  • See you via Microsoft Team
  • Make a showroom appointment
  • Only 20 minutes from Gothenburg, with views of Lake Sävelången. Nääs Fabriker, an old cotton mill from the 19th century, is now a spectacular environment with hotel, restaurants, café, stores and lots of historical buildings. 
  • Spinnerivägen 1, 448 50, Tollered, Sweden

Write to us

  • Instagram direct message
  • E-mail: info@estherfranke.se
  • Drop us a line here

Before order

  • Online consultation regarding to products
  • Guide to buying online
  • Plan this journey
  • Size and ordering
  • How to measure (vedio)

During production

  • Progress update
  • Approximately shipping date notice
  • Shipping & Delivery
  • Tracking package

Receive order

  • Damaged package
  • Online consultation for perfect fitting
  • Alteration advice
  • Return & Exchange