Terms and General conditions

1. General 

These terms of purchase general terms ("Terms") only apply when you as a consumer ("Customer") place an order via our e-shop, www.estherfranke.se/shop. An agreement is then entered into between the consumer and Esther Franke with organization number 780830-7081. Binding agreements only apply when Esther Franke has confirmed your order in an order confirmation sent to you by e-mail. In order to be able to order via Esther Franke, you must have turned 18 years old. Esther Franke reserves the right in individual cases to refuse or change an order if, for example, incorrect personal information has been provided or if there are payment remarks. Esther Franke strives to ensure that all information on the web shop is correct. We reserve the right to make image and writing errors and incorrectly stated price information. We reserve the right to change incorrect information and also adjustment of prices in the event of exchange rate changes and price adjustments at suppliers. If incorrect information has been entered on the website, Esther Franke will notify you of this and wait with an approval from you before placing an order, and should you not approve the change, you have the right to withdraw your order. Company information Esther Franke Lingonvägen 45 448 37 Floda Phone: 073-389 00 57 Mail: info@estherfranke.se V.A.T No: SE197808307081

2. Right of withdrawal According to the Distance Contracts Act, you have the right to cancel your purchase within 14 days. The withdrawal period begins to run from the date you receive the item. You have the right to inspect the product, but in order to return the product, it must be in unchanged condition. You must not use the product or damage it. The item is sent back in the same condition as you received it in and in its original packaging. If you as a customer want to invoke the right of withdrawal and return the product, you should contact us at info@estherfranke.se. From the time you have notified us and we have agreed that the product will be returned, this must be done within three working days, unless otherwise agreed. You are responsible for return shipping 99 sec and we do not redeem any cash on delivery or cash on delivery. You are responsible for the condition of the goods after you have received the goods and during the entire return shipping back to us, even after we have received the goods. It is therefore important that you return the product well packaged and preferably in its original packaging. Remember to pack the product properly. When we receive the product, we check that it is unused and undamaged and refund is made as quickly as possible. The right of withdrawal does not apply if it is a custom-made item such as a custom order and model change according to your wishes.

Return address 

Esther Franke Lingonvägen, 45 448 37 Floda, Sweden

Note! If you want a pre-addressed return note from us, this will be sent via email to you and then you need access to a printer to print the label. The label does not have to be written on a so-called sticker label, but it works well with ordinary white paper, but on the other hand it needs to be taped with transparent tape so that the entire label can be read by the carrier. You will then be charged for the actual return cost including the cost of the return slip. Unredeemed packages The package remains with the agent for 14 days, if you do not pick up your package, it will be sent back to us by the shipping company. You will then be charged a fee of SEK 350 for all the overheads that affect us. A package that goes back to us unredeemed does not count as the use of the right of withdrawal. 

3. Prices 

All prices are stated in SEK incl. 25% VAT. 

4. Delivery time


5. Shipping and costs

Shipping is included in the price to recipients within Sweden. We send the product via Postnord or DHL and the package arrives at an agent near you. If a package is damaged when picked up by a representative, this must be reported directly to the representative and it must be ensured that this is noted on the receipt in order for a complaint for transport damage to apply. Defective or damaged goods as well as hidden transport damage, we ask you to report to us within 3 days, please attach a picture in an e-mail to info@estherfranke.se. We are responsible for return shipping in the event of an error or complaint, you will receive more information on how to proceed when you contact us. Our goal is to always solve it so that everyone feels satisfied, but should a possible dispute arise in the event of a complaint, we follow the General Complaints Board's decision.

6. Return, Exchange and Refund


7. Betalningssätt

Klarna

Payment is made via Klarna - Pay directly. For complete terms and conditions with klarna, please see link: https://www.klarna.com/se/ When you have made your payment via Klarna, you will automatically become a customer with them and questions regarding your payments with Klarna, we refer you to their customer service: https://www.klarna.com/se/kundservice/ When ordering a wedding dress, 50% of the purchase amount must be paid when ordering and the remainder after delivery. Payment against invoice, 10 days ne

Credit Card

Swish: Free return shipping costs

8. Refund

Refund for a return or complaint takes place as soon as we have received the product and checked its condition. The refund is normally made via the means of payment used in the order, unless we have agreed otherwise.

9. Information on the GDPR privacy policy

Information about our personal data policy can be found here.